Last updated: May 25, 2026. These Terms & Conditions ("Terms") are a legally binding agreement between you and PracticalCRM ("PracticalCRM," "we," "us," or "our") governing your access to and use of our website, application, social publishing tools, messaging tools, review management tools, lead capture tools, automation features, and related services (collectively, the "Services"). By creating an account, clicking to accept, purchasing, accessing, or using the Services, you agree to these Terms and our Privacy Policy.
Eligibility and Authority
You must be at least 18 years old and capable of forming a binding contract to use the Services. If you use the Services on behalf of a business or organization, you represent that you have authority to bind that business or organization, and "you" includes that business or organization and its authorized users.
Accounts
You agree to provide accurate account, business, billing, and contact information and to keep that information current. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, including activity by employees, contractors, agents, or other users you authorize.
Services
PracticalCRM provides business software for social posting, scheduling, unified inbox management, review response workflows, lead capture, customer communication, analytics, and related automation. We may add, change, suspend, or discontinue features at any time. Certain features may depend on third-party services, account permissions, technical availability, usage limits, approval processes, or policy changes outside our control.
License to Use the Services
Subject to your ongoing compliance with these Terms and payment of applicable fees, PracticalCRM grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes. You may not copy, modify, reverse engineer, resell, lease, provide service-bureau access to, interfere with, or circumvent the Services except where prohibited by law.
Customer Responsibilities
You are solely responsible for your content, customer data, leads, messages, reviews, campaigns, account permissions, privacy notices, consent records, and compliance with laws that apply to your business, including marketing, consumer protection, spam, telemarketing, privacy, data protection, intellectual property, and advertising laws.
Third-Party Platforms and API Compliance
Your use of integrations with social networks, business profile services, messaging services, CRM systems, payment processors, automation tools, analytics providers, or other third-party services is also governed by those third parties' terms, policies, permissions, and technical requirements. You agree not to use PracticalCRM to violate those terms or to access, collect, transmit, sell, license, or misuse third-party platform data in a prohibited way.
Integration functionality may be used only for accounts, pages, profiles, listings, data, and content that you own, manage, or are authorized to access. You may not use PracticalCRM to request passwords, misuse access tokens, bypass platform permissions, scrape data, spam users, sell platform data, or publish content without proper authorization. Some publishing or integration functionality may require separate third-party approval and may be unavailable, delayed, changed, or limited.
User Content and Data License
You retain ownership of content and data you submit, upload, connect, schedule, publish, transmit, or process through the Services ("User Content"). You grant PracticalCRM a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, reproduce, display, format, modify for technical display, and otherwise use User Content as necessary to provide, secure, operate, support, troubleshoot, and improve the Services and the features you enable.
You represent that you have all rights, permissions, notices, and consents needed for User Content and for any customer, lead, employee, contractor, or third-party data you submit to or process through the Services. PracticalCRM is not responsible for User Content, published posts, customer communications, review responses, campaign claims, or the consequences of your publishing or processing activities.
Acceptable Use
You may not use PracticalCRM for unlawful, deceptive, abusive, harassing, infringing, fraudulent, spam-related, malicious, or security-compromising activity. You may not reverse engineer the services, interfere with platform operations, bypass access controls, upload malicious code, overload systems, misrepresent your identity, publish prohibited content, or use the platform to violate any third-party rights or platform policies.
PracticalCRM strictly prohibits any content, activity, or account use involving child sexual abuse material, exploitation of minors, trafficking, non-consensual intimate imagery, credible threats, or illegal activity. We may remove content, suspend accounts, preserve records, and report activity to law enforcement or relevant authorities where appropriate or required.
Subscriptions, Trials, and Payment
Fees, billing periods, trial terms, renewal terms, usage limits, and plan details are shown at checkout, on the pricing page, or in your account. Unless otherwise stated, subscriptions renew automatically until canceled. You authorize PracticalCRM and its payment processors to charge all applicable fees, taxes, renewals, upgrades, overages, chargeback fees, and collection costs to your payment method.
You must cancel before renewal to avoid the next billing period. Deleting your account, uninstalling an app, disconnecting an integration, or stopping use of the Services does not automatically cancel a paid subscription unless the cancellation workflow states otherwise. Fees are non-refundable except where required by law or expressly stated in writing. We may suspend, downgrade, or terminate access for unpaid, disputed, reversed, or delinquent amounts.
Feedback
If you provide ideas, suggestions, requests, reviews, comments, or other feedback about the Services, you grant PracticalCRM a perpetual, irrevocable, worldwide, royalty-free right to use, copy, modify, publish, and exploit that feedback for any purpose without restriction or compensation.
Results and No Guarantees
PracticalCRM may help businesses improve consistency, responsiveness, visibility, and lead workflows, but we do not guarantee sales, leads, rankings, engagement, platform approvals, uninterrupted publishing, deliverability, review outcomes, or business results. Third-party platforms may suspend, restrict, reject, remove, delay, or change access to content or APIs at any time.
Intellectual Property
PracticalCRM, its software, designs, workflows, branding, content, and technology are owned by PracticalCRM or its licensors and are protected by intellectual property laws. Except for the limited right to use the services under these Terms, no rights are transferred to you.
Suspension and Termination
We may suspend or terminate access if we believe you violated these Terms, failed to pay, created risk for PracticalCRM or others, violated third-party platform rules, or used the services in a way that may cause legal, security, reputational, or operational harm. You may stop using the services or cancel your subscription according to the cancellation process made available to you.
Upon termination, your right to access and use the Services ends immediately. We may delete, retain, or export data according to our Privacy Policy, applicable law, backup practices, and legitimate business needs. Sections that by their nature should survive termination will survive, including payment obligations, ownership, feedback, disclaimers, limitation of liability, indemnification, dispute terms, and general provisions.
Service Changes and Availability
We may modify, update, maintain, suspend, or discontinue all or part of the Services at any time. We are not liable for downtime, data delays, failed posts, failed messages, integration interruptions, provider outages, maintenance, security events, or third-party changes. We may impose usage limits, fair-use restrictions, or technical controls to protect the Services and prevent abusive or anomalous use.
Disclaimers
The services are provided "as is" and "as available." To the fullest extent permitted by law, PracticalCRM disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, security, and uninterrupted operation.
No advice or information, whether oral or written, obtained from PracticalCRM, the Services, support communications, documentation, or website content creates any warranty not expressly stated in these Terms.
Limitation of Liability
To the fullest extent permitted by law, PracticalCRM will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, revenue, goodwill, business opportunity, platform access, or third-party account standing. PracticalCRM's total liability for any claim will not exceed the amount you paid to PracticalCRM for the services in the three months before the event giving rise to the claim, or $100 if no amount was paid.
Indemnification
You agree to defend, indemnify, and hold harmless PracticalCRM and its owners, officers, employees, contractors, service providers, and affiliates from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from your content, data, business practices, use of the services, violation of these Terms, violation of law, or violation of third-party rights or platform policies.
Governing Law and Disputes
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules, unless a different jurisdiction is required by applicable law. Before filing a claim, you agree to first contact support@practicalcrm.com and attempt to resolve the dispute informally for at least 30 days.
To the fullest extent permitted by law, disputes that cannot be resolved informally will be resolved by binding individual arbitration, except that either party may bring qualifying claims in small claims court and PracticalCRM may seek injunctive or equitable relief for intellectual property, security, confidentiality, or unauthorized access issues. You and PracticalCRM waive the right to a jury trial and to participate in any class action, collective action, private attorney general action, or representative proceeding.
Changes
We may update these Terms from time to time. The updated version will be posted with a revised "Last updated" date. Continued use of PracticalCRM after changes become effective means you accept the updated Terms.
General Terms
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, financing, or by operation of law. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy and any order forms or policies incorporated by reference, are the entire agreement between you and PracticalCRM regarding the Services.